Customer Service Functional Competencies

Makes Use Of Specialized Knowledge To Assist Customers In Resolving Problems.

As a rep, your job is to support your customers as they find the best solution to their personal and professional challenges. Stay flexible to stay competitive. The competency group are industry leading experts with over 20 years of experience in the development of functional competencies for a wide range of clients.

Think Of Active Listening As The Foundation Of Providing Good Customer Support.

It's also the processes that support the teams making good customer service happen. For more information, please contact info@www.thecompetencygroup.com. Identify opportunities that benefit the internal or external customer.

The Necessary And Preferred Skills And Traits An Employee Needs In Order To Perform A Job That Deals With Customer Service

For example, a competency for a restaurant waiter may be the ability to effectively handle customer complaints, where a competency for an accountant may be the ability to analyze a specific type of financial data in order to. Add relevant skills to your resume: These people want to feel heard and understood — one of the best ways you can do this is through active listening.

But Sometimes, Over The Course Of A Company Expanding Rapidly, Or Chasing Growth, Or Increasing Margins, The Customer Can Take A Backseat To Other Priorities, And Customer Experience Can Suffer.

Delivering information about a company’s offerings. When already happy, enthusiasm makes you happier. Establish and maintain effective customer relationships.

Step Up Your Game With Active Listening.

It can be easy to forget that there is a real person behind every customer service interaction. Build and deliver solutions that meet customer expectations. Functional competencies may be used for many purposes within the human resources system as will be discussed in greater detail later.